Help center
Frequently asked questions
Quick answers about buying a car, imports, shipping, financing and customer accounts.
Cars & inventory
How do I find a car?+
Browse the cars catalogue, use the available filters and open a vehicle page for its specifications, price, comparison and contact options.
Can I ask about a specific car on WhatsApp?+
Yes. Use the WhatsApp button on the vehicle page so the conversation can start with the vehicle context, or contact the general WhatsApp line if you are still deciding what to buy.
Are the prices final?+
Treat the displayed price as the current listing estimate until the team confirms the vehicle, availability and any applicable shipping, import or other costs for your purchase.
Import & shipping
Can GULJI TRADERS help with importing a car?+
Yes. The site includes import search, eligibility and shipping workflows. The exact route and documents depend on the selected vehicle, origin and destination.
What costs can be involved in an import?+
Depending on the route, costs can include the vehicle price, shipping and other applicable import, handling, documentation or delivery charges. Confirm the exact landed cost for your vehicle before payment.
Can I track my order or import?+
Where the relevant order/import workflow is enabled, use your customer account and the available tracking/document pages. Contact customer service if you need help locating a status.
Financing
Does the site calculate EMI?+
Vehicle pages include an installment calculator. It is an estimate and should not be treated as a bank approval or a final financing offer.
Can shipping or other costs affect the EMI estimate?+
Yes, where configured in the calculator, additional costs can be included in the amount used for the estimate. Confirm the final financed amount and lender fees with the bank or leasing partner.
Accounts & documents
Do I need an account to browse cars?+
No. You can browse the public catalogue without signing in. An account is useful for customer-specific order, notification and document workflows.
Where can I find order documents?+
Sign in to your customer account and use the available order/import document pages. If a document is not visible, contact customer service with your order details.
Still have a question?
Send the vehicle, destination or order reference and the team can help with the next step.